Use the Agency Checklist as a tool to help you find a caregiver for an aging relative. Once you find an agency that best suits your needs, the next task will be ensuring that the caregiver is a good match. A reputable agency will be glad to arrange a meeting with the prospective caregiver. You can use the Caregiver Interview Guide in this manual as a tool to help in the decision process. Note that this does not include questions about scheduling or conflicts because the agency should be responsible for ensuring that the caregiver’s schedule matches your needs.
How does your Agency Choose Its Caregivers?
What is the process for screening your caregivers? Do you complete a background check (criminal, driving, work permit status and past references)?
Do you have a minimum for years of caregiving experience for applicants?
What is the ratio of the applicants you hire to the applicants you interview?
What is the training procedure for newly hired caregivers? What types of topics are covered?
Do you offer continuing education training for your caregivers?
What Are Your Agency’s Staffing and Scheduling Procedures?
How do you match caregivers to clients? Do you guarantee a personality match and offer caregiver interviews? What happens if a senior wants a different caregiver?
Is it typical to expect the same caregiver each time or do you rotate caregivers?
What steps do you take to ensure reliable staffing?
What happens in the event that a caregiver is unavailable or calls in sick?
What Is the Agency’s Legal Responsibility?
Are your caregivers screened, bonded and insured? Do you employ your caregivers and take care of taxes, withholding and workers’ compensation?
What protections are there against theft?
What client services, caregiver services and confidentiality forms are used and can you describe the main points of each?
What Makes Your Agency Stand Out?
What unique programs/trainings/materials does your agency offer its caregivers, staff, and clients compared with other agencies?
What types of payments do you accept and what are your billing procedures (is there a contact? cancellation fee?)
Is the care manager available on-call 24/7? Does he/she perform regular quality assurance visits?
Is the company a recognized leader in the senior care industry with published books on senior wellness and caregiving?
When your aging parent or loved one needs home care in San Mateo, call Home Care Assistance, we can be reached at (650) 462-6900.